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    Returns Policy

    At PONGO London we pride ourself on the quality of our products. In the unlikely event that you are unhappy with your purchase, please feel free to return your socks within 28 days of dispatch. All items have to be unopened with labels and packaging intact for hygiene reasons. When you return or exchange any product, you must cover the shipping charges. 

    Please note that items on "sale" must be returned within 7 days of dispatch. For general questions please visit our FAQ section. 

    Returns Process

    Before returning your socks please contact us with details of your return shipping.  If you do not contact us before hand, you run the risk of not receiving your refund or exchange. We do not take responsibility for any items lost during the return shipping.

    1. Find your order number.
    2. Find the email that includes the tracking link (ViewPort) and click the ‘Return my Order’ button.
    3. Confirm your Post Code, and click next. 
    4. Select the items you wish to return and the reason for the return. Don’t forget to add any useful notes in the text box provided.
    5. Click the ‘Complete’ button and follow the instructions on screen to print your returns slip.
    6. Place your printed returns slip inside the box before packaging it up ready to send back to us.

    Refunds will be processed using the same method of payment used for the original purchase.

    International Orders

    Please allow up to 3 weeks for your order to be processed we will notify you once we have received your parcel. 

    Return Address 

    Returns, PONGO London 
    James and James Fulfilment Ltd.,
    Liliput Road,
    Brackmills,
    Northampton,
    NN4 7DT

    Please contact us if you have any questions, please include your order number, and any details which may speed up your request.